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I am always happy to discuss the difficulty of managing an online community. I’ve written about the misconceptions, provided tips on what it takes to find success, and explained the differences between a community manager and a social media manager.

Because I don’t actively manage an online community any more, I don’t share as many examples of what it’s like to be in the trenches. So when I came across this blog I posted back in 2008, when I was DEEP in the trenches, I thought it would be appropriate to share, for those of you who did not read my blog back then. What follows are actual messages that I received from members, and comments like these were very common.

Here’s the post from October 2008:

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This is a personal blog. The opinions expressed here represent my own and not those of my employer. Feel free to challenge me, disagree with me, or tell me I’m completely nuts in the comments section of each blog entry.

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