As I delve more into the life and times of internet trolls, I seem to find out more and more about this particular species and how they are viewed by the masses.

The perception of what constitutes a troll is extremely varied and the stories about their actions are colorful to say the least.

Can one who bashes a hotel restaurant on as many platforms as possible all due to one bad experience be considered a troll? Holly Warton, owner of Enchanting Group, says yes.

Here is her story, as given to me on LinkedIn:

There’s this one troll that visited one of my hotels back in 2001 or so. He didn’t even stay with us, he just ate at one of our restaurants, and apparently the waiter hit on his girlfriend. Since then, he has berated our hotels on both the Lonely Planet Thorn Tree forums and the Trip Advisor Forums. He’ll take a break for a few months and then come back every once in a while.
I just mentioned this guy the other day to a fellow destination expert on Trip Advisor, and she remembered the guy by (user) name. He’s famous for attacking our hotels, and everyone knows it’s because of the problem with this girlfriend. Kind of funny, kind of irritating.

So there you have it. A clear illustration of one man’s attempt to tarnish a hotel’s reputation because a waiter hit on his girlfriend. Holly’s not happy with it, as she characterizes it as “kind of irritating.” But she also finds humor in it, and I suspect that may be because she can’t do anything about it.

In the next Troll Patrol, you’ll get an account of one man’s experience with a news website and his thoughts on the upside of requiring visitors to use real user names.


Troll patrol: A new series

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