I’m pretty sure this post is the beginning of a new series called Troll Patrol. It is as much for my personal sanity as I work through some of these issues, as it is for your reading pleasure and hopefully your benefit.

I do understand that the word “troll” is quite subjective, particularly among community members. Some people consider anyone who disagrees with them a troll, (I disagree) and others think that anyone who happens to show up in the same blogs as them on a regular basis, are stalkers…aka “trolls.” And there are others who do seemingly have personal trolls, who live to make them, and others MISERABLE.

It is truly amazing how a few troublemakers in a community can make it unbearable for others and it is equally if not more amazing how adults can display such behavior that is beyond juvenile.

I have had two grown adult males in my community going after each other like three year-olds for weeks. And believe it or not, it all stems from one calling the other overweight. Believe me, I am not making this up.

I received an email from a member today illustrating how they completely ruined a heartfelt blog with their back and forth bickering when others were trying to have a decent conversation.

That exchange, coupled with this plea from a faithful member sent me over the edge and I sent them both threatening emails. The message was this: “Either it stops, or I end it. You choose.” I indicated that if I had to end it, it would not be pretty and neither of them would be able to come back. Period.

What a shame that community managers have to result to such antics. I have children at home, but apparently have several hundred at work as well. Good grief.

Now, I am not saying that either of these gentlemen are trolls, though the label certainly fits the guy who started all of this mess.

But nevertheless, this is a problem. It will not go away, but I’m ready to discuss it.

What are your issues with troublemakers and trolls, and how do you handle them? If you have any unique situations, please share them, and if you would like me to discuss a particular topic surrounding this terrible topic, please let me know.


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Online Community Strategist

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