If there’s one thing members of your online community want from you, it’s feedback. Positive feedback, or not-so positive feedback, they want to hear from you.

As in most group settings, the squeaky wheels tend to get most of the attention, but if this is where you are focusing your efforts, it’s time to stop. Yes, you have to deal with troublemakers to keep the community in tip-top shape, but you can’t neglect your top posters, continuous content creators and keepers of the community.

If it sounds like a huge task, that’s because it is. It’s an important one too and should be done on a daily basis. It isn’t something you have to spend hours doing, but it’s wise to carve out at least 30 minutes of your day to recognize the members who keep the community afloat, and spend a good portion of their time on your site.

So how can you do this effectively and efficiently? Here are a few suggestions:

  1. Comment on blogs or forums and be sure to compliment the author publicly. (“This is a great conversation piece. Good topic.”)
  2. Make a helpful suggestion. This indicates that you value their content. (“Great post. You might want to add a link to your last blog since it’s related.”)
  3. Make a direct request. (Loved the pictures from your garden. When can we expect to see more?”)
  4. Ask a question about their content. (That recipe looks awesome, was it passed down to you?”)
  5. Suggest a blog topic. (I see you’re passionate about drunk driving, you should consider writing a blog.”)
  6. Ask for their opinion based on what you know about them. ( “I’m heading out your way this weekend, any good barbecue spots in Sanford?”)
  7. Encourage communication with other community members. (“Johnny23 is looking for tax advice, aren’t you an accountant? Maybe you can help”)
  8. Make a promise, and keep it. (If you do decide to take more pictures let me know and I’ll highlight them on the home page.”)
  9. Tell them you miss them. (“Haven’t seen you in a while, I hope everything is okay. We miss your humor.”)
  10. Send a personal e-mail.. (Hey, you were one of our top posters last week. Just want you to know how much I appreciate your time. Keep it up!”)

Easy enough? Why not get started today? Pick a number between 10 and 20 and decide to issue that many or more compliments to your users on a daily basis. It will show them you care and that you value their time. It will pay off as they become more loyal and you’ll ultimately see the fruits of your labor.
Do you have any helpful hints on connecting with users? Feel free to share.

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